Refund policy
RETURNS and REFUNDS
Thank you for shopping at AKA Jewellery, where each piece is handcrafted with care, specifically for you. Due to the bespoke, made-to-order nature of our jewellery, we have a specific return policy to ensure clarity and fairness.
Handmade to Order Items:
Manufacturing Faults: We take pride in the quality of our craftsmanship. If you believe your piece has a manufacturing fault, please contact us within 7 days of receiving your order, providing clear photos and a detailed description of the issue.
Fit Issues: If you experience a significant fit issue that deviates from the provided measurements, please contact us within 7 days of receiving your order with photographic evidence and a detailed explanation.
Resolution: In the event of a confirmed manufacturing fault or fit issue, we will offer store credit for the value of the returned item.
Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in transit.
Exclusions: Due to the personalized nature of our products, we cannot accept returns for the following reasons:
Change of mind
Slight variations in materials (which are inherent in handmade items)
Incorrect measurements provided by the customer
Personalized or customized pieces
Items that have been worn, damaged, or altered after receipt
Gift Cards:
All gift card sales are final and non-refundable.
Gift cards can only be used as store credit.
Return Process:
Contact Us: Please email info@akajewellery.com with your order number, photos, and a detailed description of the issue.
Assessment: Our team will assess your claim and determine if it falls within our return policy.
Return Authorization: If your return is approved, we will provide you with return instructions, including the return shipping address.
You will get a full refund (minus shipping cost) in 5 -10 business days after we receive the item back in unworn and undamaged
Shipment: Carefully package the item in its original packaging and ship it using a tracked and insured shipping method.
Store Credit: Once we receive and inspect the returned item, we will issue store credit to your account within 7 business days.
Important Notes:
Items must be returned in their original condition and packaging, with all tags and labels intact.
We reserve the right to refuse returns that do not meet our policy requirements.
This policy is subject to change without notice.
We are committed to providing you with beautiful, handcrafted jewellery. If you have any questions or concerns, please do not hesitate to contact us.